Get started with IBM Service Management Products

This package of features enable customers to streamline and simplify product configuration and data loading, use simplified views of key applications, access a configuration item (CI) topology to perform root cause analysis from the Incidents application, and track the costs of changes.

Each one of these features is available as a separate solution for installation. These features are compatible and work on top of one or more of these products:

• CCMDB v7.2.1, with CCMDB Fix Pack v7.2.1.1
• Service Request Manager v7.2.1, with Service Request Manager Fix Pack v7.2.1.1
• IBM Tivoli Asset Manager for IT v7.2.2

Here are the links for each one of these solutions:

Change and Configuration Management Database Simplification

IBM Service Request Manager Simplifications

Root Cause Analysis for IBM SRM and CCMDB

Cost tracking with CCMDB, SRM and TAMIT